Last Updated: June 2, 2021
-Forms of payment: Cash, check, debit or credit card. Payment due upon receiving invoice.
-All services require 50% payment and signed contract to book a photoshoot or painting.
-Local Sales tax will be added.
–Current Safety Policy must be agreed to by the client to enable services
-Professional digital and darkroom photography printing is available and performed at local labs for additional cost.
-Discount and/or barter may apply to students, emerging creatives, writers, activists in need.
The time I need to prepare an order for shipping varies, depending on the fragility of the piece and where it is being shipped to. The following information applies to most of the work listed in the shop, but larger, heavier sized pieces (wood paneled or framed pieces over 20” x 20” will likely deviate and will be noted in the listing as special processing time for shipping).
Estimated shipping times
North America: 3-5 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method. (Most shipping will be through USPS.)
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
For most orders, USPS will be used for shipping. In some cases with the larger and heavy pieces, they may have special requirements requiring a different vendor for shipping that will allow for the most cost effective and protective shipping accommodations for the piece. For these pieces, I will be arranging and coordinating shipping directly with the client.
casslouise.com accepts major credit and debit cards using Stripe to process your online payments. Stripe is one of the largest and most secure online payment processors in the world. We DO NOT collect, view or store any credit card information from you.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
-Request a cancellation within: 24 hours of purchase
-Contact me within: 3 days of delivery
-Ship items back within: 7 days of delivery
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, or in error, I can’t accept returns for:
- Custom or personalized artwork
- Digital downloads of imagery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact [email protected]
if you have any problems with your order.